Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin

Icelandic Volcano Face & Body Scrub | 170ml

£24.99
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Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
  • Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
  • Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
  • Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
  • Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
  • Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
  • Tremy Nayla Icelandic Volcano face and body scrub for smooth radiant skin
Icelandic Volcano Face & Body Scrub | 170ml

Icelandic Volcano Face & Body Scrub | 170ml

£24.99
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Icelandic Volcano Face & Body Scrub

An exfoliating scrub formulated with Icelandic volcanic minerals for use on both face and body. Designed to gently buff away dead skin cells and impurities, leaving skin feeling smooth and refreshed.

Key Ingredients

  • Icelandic Volcanic Ash: A natural mineral exfoliant that helps remove dead skin cells and impurities from the skin surface.
  • Kaolin Clay: Helps absorb excess oil and cleanse pores.
  • Glycerin: A humectant that helps maintain moisture in skin during exfoliation.
  • Jojoba Beads: Gentle, biodegradable exfoliating particles suitable for face and body use.

How to Use

  1. Apply to damp skin on face or body.
  2. Massage gently in circular motions for 1–2 minutes.
  3. Rinse thoroughly with warm water.
  4. Use 2–3 times per week or as needed.
  5. Follow with your preferred moisturiser.

Suitable For

All skin types. Suitable for face and body use.

Product Details

  • Volume: 200ml
  • Free from microplastics, parabens, and artificial colourants
  • Vegan-friendly formula
  • EU Cosmetics Regulation compliant
  • Made-to-order by Cosmetics Nord SIA, Lielmaņi, Mārupes pagasts, Latvia

For external use only. Always perform a patch test before first use. Avoid contact with eyes. If contact occurs, rinse thoroughly with water. Do not use on broken or irritated skin. Keep out of reach of children.
Shipping policy

Shipping Policy

Last Updated: April 2026

Welcome to Tremy Nayla. We are committed to ensuring your orders are delivered accurately and promptly. This policy outlines our logistics procedures, delivery timelines, and tax responsibilities to ensure a transparent shopping experience for our customers in the UK, USA, and EU.

1. Shipping Destinations

We currently provide international shipping to the following regions:

  • United Kingdom (UK)
  • United States (USA)
  • European Union (EU)

2. Shipping Rates & Calculations

To ensure fairness, shipping costs are not fixed. Fees are calculated dynamically at the checkout page based on the following:

  1. The total weight of your order.
  2. The specific destination address.

All prices and shipping fees are displayed in British Pounds (GBP/£).

3. Fulfillment & Warehouse Locations

To optimise delivery speed, orders are dispatched from our strategic fulfilment centres based on inventory and proximity:

  • US Warehouse: 10924 Granite St, Charlotte, NC 28273, United States.
  • UK/EU Warehouse: Plienciema 17, Mārupe, LV-2167, Latvia.

4. Order Processing Time

  • Order Cut-Off Time: 2:00 PM (GMT) Greenwich Mean Time (London).
  • Processing Window: 1 – 2 Business Days (Monday – Saturday).
  • Details: During this time, we conduct quality inspections and secure packaging. Orders placed after 2:00 PM on Saturday or during public holidays will begin processing the following business day.

5. Estimated Delivery Timelines

Once your order has been dispatched, the following delivery windows apply:

Destination Delivery Time (Business Days) United Kingdom: 3 – 5 Business European Union 5 – 7 Business United States 7 – 10 Business Days

Note: Delivery times are estimates. While we work closely with our carriers to meet these windows, external factors such as customs clearance or transit delays may occasionally occur.

6. Shipment Tracking

Transparency is a priority. Within 24 hours of dispatch, you will receive a confirmation email containing your tracking number. You can monitor your package’s progress directly on our website or through the carrier’s official tracking portal.

7. VAT, Customs, and Import Duties

  • UK Orders: VAT is handled in accordance with local United Kingdom regulations.
  • International Orders (USA/EU): Your order may be subject to import duties and taxes once the shipment reaches your country.
  • Responsibility: These additional charges for customs clearance are the sole responsibility of the recipient. Tremy Nayla has no control over these charges and cannot predict what they may be.

8. Customer Responsibilities

  • Address Accuracy: Customers must provide a complete and accurate shipping address at checkout.
  • Failed Delivery: If a package is returned to us due to an incorrect address or failure to collect the item after a delivery attempt, a reshipping fee may apply.
  • Address Changes: Modifications can only be made within 24 hours of order placement. Once dispatched, we cannot reroute the package.

9. Damaged, Lost, or Missing Items

  • Damaged on Arrival: If your order arrives damaged, please notify us at support@tremynayla.com within 48 hours with clear photographic evidence. We will prioritise a replacement or refund.
  • Lost Packages: If a carrier confirms a package is lost in transit, we will provide a replacement or a full refund.
  • Delivery Confirmation: Once a package is marked "Delivered" by the carrier, Tremy Nayla is not responsible for theft or loss from the delivery site.

10. Contact & Business Information

Tremy Nayla is owned and operated by Butterfly Apartments LTD.

  • Legal Entity: Butterfly Apartments LTD
  • Registration Number: 15879691
  • Registered Address: 58 New Bedford Road, Luton, England, LU1 1SH, United Kingdom
  • Email: support@tremynayla.com
  • Phone: +44 7723 721445
  • Business Hours: Monday – Saturday, 09:00 AM – 06:00 PM (GMT)
  • Live Chat: Available directly on our website during business hours.
Return & Refund Policy

Return & Refund Policy

Last Updated: April 2026

At Tremy Nayla, owned and operated by Butterfly Apartments LTD, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our transparent process for returns, exchanges, and refunds.

1. Return Window

You have 30 calendar days from the date of delivery to request a return. To be eligible for a refund, the return process must be initiated within this 30-day window. Requests made after this period will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria for Returns

To ensure a successful return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: It must be in the original, undamaged packaging.
  • Hygiene & Seals: For health and hygiene reasons, products such as personal care items or sealed goods must have the hygiene seals unbroken and intact.
  • Proof of Purchase: A receipt or order confirmation email is required to process your request.

3. Return Shipping Costs

Who pays for the return shipping depends on the reason for the return:

  • Defective or Incorrect Items: If the product is damaged upon arrival or defective, or if we sent the wrong item, Tremy Nayla will cover 100% of the return shipping costs. We will provide a prepaid shipping label or reimburse the standard shipping cost.
  • Change of Mind: If you are returning an item due to personal preference, size choice, or "change of mind", the customer is responsible for paying the return shipping costs. These costs are non-refundable.

4. Restocking Fees

We believe in transparent pricing.

  • No Restocking Fees: Tremy Nayla does not charge any restocking fees for returned items that meet our eligibility criteria. You will receive a refund for the full product price (minus original shipping costs, if applicable).

5. How to Initiate a Return (Step-by-Step)

  1. Contact Us: Email our support team at support@tremynayla.com with your order number and the reason for the return.
  2. Authorisation: Our team will review your request and provide a Return Merchandise Authorisation (RMA) and the specific return address for your region.
  3. Dispatch: Securely pack the item in its original packaging. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  4. Inspection: Once your return is received at our warehouse, we will inspect it and notify you via email regarding the approval or rejection of your refund.

6. Return Addresses

Depending on your location, you will be directed to ship your return to one of our regional hubs:

  • UK & EU Returns: Plienciema 17, Mārupe, LV-2167, Latvia.
  • US Returns: 10924 Granite St, Charlotte, NC 28273, United States.
  • Note: Please do not send returns to our registered office in Luton; items must be sent to the warehouse address provided by our support team.

7. Refund Processing & Timeline

  • Approval: If your return is approved, your refund will be processed immediately.
  • Original Payment Method: The refund will be credited back to the original method of payment (credit card, PayPal, etc.).
  • Timeline: Most refunds appear in your account within 10 business days (Monday to Saturday). Please note that your bank or credit card issuer may require additional time to post the transaction to your statement.

8. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us at support@tremynayla.com within 48 hours of delivery to arrange the swap.

9. Non-Returnable Items

For safety and legal reasons, the following items cannot be returned:

  • Personalised/Custom Goods: Items made to your specific requirements.
  • Perishable Items: Goods with a limited shelf life.
  • Broken Hygiene Seals: Personal care or health items where the safety seal has been tampered with.

10. Order Cancellations

We offer a 24-hour cancellation window after your order is placed.

  • If you cancel within 24 hours, you will receive a full refund.
  • If your order has already been processed or shipped within that timeframe, you must wait to receive the item and then follow the standard return process.

11. Business & Contact Information

For any questions regarding your returns or refunds, please reach out to our dedicated support team.

  • Legal Entity: Butterfly Apartments LTD
  • Company Registration: 15879691
  • Address: 58 New Bedford Road, Luton, England, LU1 1SH, United Kingdom
  • Email: support@tremynayla.com
  • Phone: +44 7723 721445
  • Live Chat: Available on our website during business hours.
  • Support Hours: Monday – Saturday, 09:00 AM – 06:00 PM (GMT)
Help & Support

Contact Us

At Tremy Nayla, we are dedicated to providing you with premium hair care solutions and exceptional customer service. Whether you have a question about our products, need assistance with an order, or want to discuss a return, our team is here to help.

How Can We Help You?

Our support team is available during the following hours:

  • Monday – Saturday: 09:00 AM – 06:00 PM (GMT)
  • Sunday: Closed
  • All enquiries are typically answered within 24 hours.

Direct Support Channels

Our Global Presence

Corporate Headquarters (UK)

Tremy Nayla is owned and operated by Butterfly Apartments LTD, a legally registered company in England and Wales.

  • Company Registration Number: 15879691
  • Address: 58 New Bedford Road, Luton, England, LU1 1SH, United Kingdom

Fulfillment Hubs

To ensure the fastest delivery times, we ship your orders from our regional logistics centres:

  • USA: 10924 Granite St, Charlotte, NC 28273, United States.
  • EU/UK: Plienciema 17, Mārupe, LV-2167, Latvia.
  • Note: Please contact support before sending any returns to these addresses to receive your RMA number.

Why contact us?

  • Order Tracking: Get real-time updates on your shipment.
  • Product Advice: Not sure which treatment is right for you? Our experts can help.
  • Policy Questions: Clarification on our 30-day return policy or shipping timelines.

Butterfly Apartments LTD Empowering your self-care journey with transparency and integrity.

Send Us a Message

Send us a message using our Contact form