Shipping policy

Last Updated: April 2026

Welcome to Tremy Nayla. We are committed to ensuring your orders are delivered accurately and promptly. This policy outlines our logistics procedures, delivery timelines, and tax responsibilities to ensure a transparent shopping experience for our customers in the UK, USA, and EU.

1. Shipping Destinations

We currently provide international shipping to the following regions:

  • United Kingdom (UK)
  • United States (USA)
  • European Union (EU)

2. Shipping Rates & Calculations

To ensure fairness, shipping costs are not fixed. Fees are calculated dynamically at the checkout page based on the following:

  1. The total weight of your order.
  2. The specific destination address.

All prices and shipping fees are displayed in British Pounds (GBP/£).

3. Fulfillment & Warehouse Locations

To optimise delivery speed, orders are dispatched from our strategic fulfilment centres based on inventory and proximity:

  • US Warehouse: 10924 Granite St, Charlotte, NC 28273, United States.
  • UK/EU Warehouse: Plienciema 17, Mārupe, LV-2167, Latvia.

4. Order Processing Time

  • Order Cut-Off Time: 2:00 PM (GMT) Greenwich Mean Time (London).
  • Processing Window: 1 – 2 Business Days (Monday – Saturday).
  • Details: During this time, we conduct quality inspections and secure packaging. Orders placed after 2:00 PM on Saturday or during public holidays will begin processing the following business day.

5. Delivery Timelines

Once your order has been dispatched, the following delivery windows apply:

Destination Delivery Time (Business Days)
United Kingdom 3 – 5 Business Days
European Union 5 – 7 Business Days
United States 7 – 10 Business Days

Note: Delivery times are estimates. While we work closely with our carriers to meet these windows, external factors such as customs clearance or transit delays may occasionally occur.

6. Shipment Tracking

Transparency is a priority. Within 24 hours of dispatch, you will receive a confirmation email containing your tracking number. You can monitor your package’s progress directly on our website or through the carrier’s official tracking portal.

7. VAT, Customs, and Import Duties

  • UK Orders: VAT is handled in accordance with local United Kingdom regulations.
  • International Orders (USA/EU): Your order may be subject to import duties and taxes once the shipment reaches your country.
  • Responsibility: These additional charges for customs clearance are the sole responsibility of the recipient. Tremy Nayla has no control over these charges and cannot predict what they may be.

8. Customer Responsibilities

  • Address Accuracy: Customers must provide a complete and accurate shipping address at checkout.
  • Failed Delivery: If a package is returned to us due to an incorrect address or failure to collect the item after a delivery attempt, a reshipping fee may apply.
  • Address Changes: Modifications can only be made within 24 hours of order placement. Once dispatched, we cannot reroute the package.

9. Damaged, Lost, or Missing Items

  • Damaged on Arrival: If your order arrives damaged, please notify us at support@tremynayla.com within 48 hours with clear photographic evidence. We will prioritise a replacement or refund.
  • Lost Packages: If a carrier confirms a package is lost in transit, we will provide a replacement or a full refund.
  • Delivery Confirmation: Once a package is marked "Delivered" by the carrier, Tremy Nayla is not responsible for theft or loss from the delivery site.

10. Contact & Business Information

Tremy Nayla is owned and operated by Butterfly Apartments LTD.

  • Legal Entity: Butterfly Apartments LTD
  • Registration Number: 15879691
  • Registered Address: 58 New Bedford Road, Luton, England, LU1 1SH, United Kingdom
  • Email: support@tremynayla.com
  • Phone: +44 7723 721445
  • Business Hours: Monday – Saturday, 09:00 AM – 06:00 PM (GMT)
  • Live Chat: Available directly on our website during business hours.