Contact Us

At Tremy Nayla, we are dedicated to providing you with premium hair care solutions and exceptional customer service. Whether you have a question about our products, need assistance with an order, or want to discuss a return, our team is here to help.

How Can We Help You?

Our support team is available during the following hours:

Monday – Saturday: 09:00 AM – 06:00 PM (GMT)
Sunday: Closed
All enquiries are typically answered within 24 hours.

Direct Support Channels

Email: support@tremynayla.com
Phone: +44 7723 721445
Live Chat: Click the chat icon at the bottom right of your screen to speak with an agent.

Our Global Presence

Corporate Headquarters (UK)

Tremy Nayla is owned and operated by Butterfly Apartments LTD, a legally registered company in England and Wales.

Company Registration Number: 15879691
Address: 58 New Bedford Road, Luton, England, LU1 1SH, United Kingdom

Fulfillment Hubs

To ensure the fastest delivery times, we ship your orders from our regional logistics centres:

USA: 10924 Granite St, Charlotte, NC 28273, United States.
EU/UK: Plienciema 17, Mārupe, LV-2167, Latvia.
Note: Please contact support before sending any returns to these addresses to receive your RMA number.

Why contact us?

Order Tracking: Get real-time updates on your shipment.
Product Advice: Not sure which treatment is right for you? Our experts can help.
Policy Questions: Clarification on our 30-day return policy or shipping timelines.

Butterfly Apartments LTD Empowering your self-care journey with transparency and integrity.