Terms of service

Last Updated: April 2026

Welcome to Tremy Nayla. These Terms & Conditions ("Terms") govern your use of our website, tremynayla.com, and the purchase of any products from us. By accessing our Site or making a purchase, you agree to be bound by these Terms.

Tremy Nayla is owned and operated by Butterfly Apartments LTD.

1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. We reserve the right to refuse service to any individual for any reason at any time, in accordance with applicable laws.

2. Business Identity & Registration

This website is the official property of:

Legal Entity: Butterfly Apartments LTD
Company Registration Number: 15879691 (Registered in England and Wales)
Registered Office: 58 New Bedford Road, Luton, England, LU1 1SH, United Kingdom

3. Products and Services

Display Accuracy: We make every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your device’s display will be a 100% accurate representation of the physical product.
Modifications: We reserve the right to modify or discontinue any product at any time without notice.
Safety & Usage: All hair care and beauty products must be used according to the instructions on the packaging. Please refer to our disclaimer page for health and allergy information.

4. Pricing and Payments

Currency: All prices are processed in British Pounds (GBP/£) unless otherwise specified on the checkout page.
Payment Methods: We accept a wide range of secure options, including Visa, Mastercard, Maestro, Amex, Discover, Diners Club, UnionPay, Google Pay, Apple Pay, Klarna, Shop Pay, and PayPal.
Billing Integrity: You agree to provide current, complete, and accurate purchase and account information. Your payment method will be charged immediately upon order confirmation.

5. Shipping and Delivery

Our logistics infrastructure is designed for global efficiency:

Warehouses: Orders are dispatched from our fulfilment centres in Charlotte, NC (USA), or Mārupe (Latvia), based on stock availability and your location.
Terms of Carriage: All items are purchased pursuant to a shipment contract. This means the risk of loss and title for such items passes to you upon our delivery to the carrier. Full details are available in our Shipping Policy.

6. Cancellations, Returns, and Refunds

Cancellations: We offer a 24-hour window for order cancellations.
Returns: We offer a 30-day return policy for eligible items.
Refunds: Approved refunds are issued back to the original payment method within 10 business days (Monday to Saturday).
For complete details, please visit our Return & Refund Policy page.

7. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the exclusive intellectual property of Butterfly Apartments LTD. You may not reproduce, duplicate, copy, or sell any portion of our service or brand assets without express written permission from us.

8. Prohibited Uses

You are prohibited from using the site:

For any unlawful purpose or to solicit others to perform unlawful acts.
To infringe upon or violate our intellectual property rights or the rights of others.
To submit false, misleading, or fraudulent information.
To upload or transmit viruses or any other type of malicious code.

9. Limitation of Liability

Butterfly Apartments LTD shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of our products or the website, to the maximum extent permitted by law.

10. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.