Privacy policy

Last Updated: April 2026

At Tremy Nayla, owned and operated by Butterfly Apartments LTD, your privacy is our priority. We are committed to handling your personal information with the highest standards of safety and responsibility. This policy details how we collect, use, and protect your data when you visit tremynayla.com.

1. Information We Collect

To provide a premium shopping experience, we collect the following categories of information:

Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
Secure Payment Data: We utilise PCI-compliant third-party processors (e.g., PayPal, Visa, and Shop Pay). Tremy Nayla does not store or see your full credit card information.
Technical Data: IP address, browser type, time zone settings, and general location.
Usage Insights: Information regarding how you navigate our site, products viewed, and search history.

2. Methods of Data Collection

Direct Interaction: Information you provide when creating an account, placing an order, or communicating with our support team.
Automated Technologies: As you browse, we use cookies and pixels to collect data about your device and browsing patterns.
Third-Party Sources: We receive insights from analytics providers (like Google Analytics) and advertising networks to improve our services.

3. How We Use Your Information

We process your data for the following legal and business purposes:

Order Fulfilment: To process payments and deliver products from our strategic warehouses in North Carolina (USA) or Latvia (EU).
Customer Support: To respond to enquiries and provide technical assistance via email or live chat.
Personalisation: To display products relevant to your interests and send authorised updates regarding new collections.
Safety & Security: To detect and prevent fraudulent transactions and protect the integrity of our website.

4. Data Sharing & Third-Party Disclosure

We do not sell your personal data. We only share information with trusted partners necessary to run our business:

Logistics Partners: To facilitate order shipping and tracking from our regional hubs.
Payment Gateways: To ensure your transactions are handled through encrypted, secure channels.
Regulatory Authorities: Only when required by law to comply with legal obligations.

5. International Data Transfers

Tremy Nayla operates globally. Because we utilise fulfilment centres in the USA and Latvia, your data may be transferred outside the UK. We ensure all such transfers are governed by standard contractual clauses and appropriate safeguards to maintain your privacy rights.

6. Your Legal Rights (GDPR, UK DPA & CCPA)

Depending on your location, you have the following rights:

Right to Access: Request a copy of the personal data we hold.
Right to Correction: Request that we update or fix inaccurate information.
Right to Erasure: Request that we delete your data, subject to legal retention requirements.
Right to Opt-Out: You can unsubscribe from marketing communications at any time via the link in our emails.

7. Security Standards

We employ advanced security measures, including 256-bit SSL encryption, to protect your information. Access to your data is strictly limited to authorised personnel and partners with a legitimate "need-to-know" for business operations.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or mandatory reporting requirements.